With over 16+ Years of progressive leadership spanning Global Business Services (GBS), Human Resources operations, and foreign trade expansion, I architect and optimize high-complexity organizational frameworks across multinational corporations.
My operational footprint spans Europe, North America, and MENA—steering large bilingual shared services teams, aligning stringent SLA/KPI performance with enterprise governance, and driving inclusive, people-centric transformation.
SOP architecture, KPI governance, employee lifecycle, reward & recognition frameworks.
Leading large-scale bilingual teams, Canadian unionized/non-unionized service delivery.
Cross-functional team alignment, executive stakeholder presentations, continuous improvement.
Creating inclusive cross-cultural workplaces, intercultural communication, and equitable policies.
MENA & European market penetration, export-import operations, international public tenders.
Omnichannel branding, international product customization, and promotional trade campaigns.
Specialized in Global Business Administration, Strategic Marketing, and Cross-Cultural Organizational Dynamics.
Project Management Certification in Global Operational Governance, Risk Management & Agile Service Delivery.
Human Resources Operations Team Leader
Define and maintain operational processes and standard operating procedures (SOPs), driving continuous improvement and process efficiency. Plan and allocate resources to meet operational needs, leading a high-performing bilingual HR team to ensure strict KPI adherence, performance optimization, and policy compliance within internal and multinational frameworks.
