With over 16+ Years of progressive leadership spanning Global Business Services (GBS), Human Resources operations, and foreign trade expansion, I architect and optimize high-complexity organizational frameworks across multinational corporations.
My operational footprint spans Europe, North America, and MENA—steering large bilingual shared services teams, aligning stringent SLA/KPI performance with enterprise governance, and driving inclusive, people-centric transformation.
SOP architecture, KPI governance, employee lifecycle, reward & recognition frameworks.
Leading large-scale bilingual teams, Canadian unionized/non-unionized service delivery.
Cross-functional team alignment, executive stakeholder presentations, continuous improvement.
Creating inclusive cross-cultural workplaces, intercultural communication, and equitable policies.
MENA & European market penetration, export-import operations, international public tenders.
Omnichannel branding, international product customization, and promotional trade campaigns.
Specialized in Global Business Administration, Strategic Marketing, and Cross-Cultural Organizational Dynamics.
Project Management Certification in Global Operational Governance, Risk Management & Agile Service Delivery.
Define and maintain operational processes and standard operating procedures (SOPs), driving continuous improvement and process efficiency. Plan and allocate resources to meet operational needs, leading a high-performing bilingual HR team to ensure strict KPI adherence, performance optimization, and policy compliance within internal and multinational frameworks.
Oversaw comprehensive Human Resources operations across Canadian markets for over a decade, spearheading pivotal strategic initiatives for both unionized and non-unionized enterprise environments. Directed a dedicated bilingual support team (French and English), continuously enhancing service delivery and aligning operational performance with stringent global KPIs.
Managed a strategic portfolio of tier-1 enterprise clients, driving sales growth and client satisfaction. Expanded long-term corporate relationships, recovered lost accounts, delivered high-level executive presentations, and consistently surpassed sales targets.
Relaunched foreign trade across the Middle East, Africa, and Europe, boosting export volume. Developed competitive bids for major public administration tenders, managed international import/export logistics, and organized global trade fairs.
Established a robust distribution network across the MENA region, leading the company\\\'s first successful entry into the Moroccan market. Conducted market research and delivered commercial presentations to high-level executives.
Generated €300,000 in international exports for Setkom Kompresor following three years of stagnation. Formulated and executed international brand marketing and market positioning campaigns across Eastern Europe.