Summary

With over 16+ Years of progressive leadership spanning Global Business Services (GBS), Human Resources operations, and foreign trade expansion, I architect and optimize high-complexity organizational frameworks across multinational corporations.

My operational footprint spans Europe, North America, and MENA—steering large bilingual shared services teams, aligning stringent SLA/KPI performance with enterprise governance, and driving inclusive, people-centric transformation.

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Warsaw, Poland

Languages

French

English

Arabic

Polish


Affiliations

Human Resources

Experience in people development, retention, and reward & recognition policies.

Diversity & Inclusion

Extensive expertise in the creation of a Diversity & Inclusive workplace.

Sales & Foreign Trade

Vast expertise in sales & foreign trade techniques and strategies.

Marketing & Branding

Offline & Online marketing strategies  and cultural product customisation.

Skills

Human Resources
GBS / BPO / Shared Services Management
Strategic Planning & Team Leadership
Diversity, Equity & Inclusion (D&I)
Foreign Trade & Strategic Expansion
Design & aMarketing & Brand StrategyGraphic Creation

Education

Bachelor in Business Administration and Marketing (B.A.A) University of Quebec in CANADA


Certification

APMG-International PRINCE2® Foundation Certification in Project management.

Work Experience

INTERACTIVE CAREER PROGRESSION TIMELINE
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Human Resources Operations Team Leader

Nov 2025– PRESENT Krakow, Poland • Global Shared Services Operations GBS

Define and maintain operational processes and standard operating procedures (SOPs), driving continuous improvement and process efficiency. Plan and allocate resources to meet operational needs, leading a high-performing bilingual HR team to ensure strict KPI adherence, performance optimization, and policy compliance within internal and multinational frameworks.

SOP Architecture KPI Governance Bilingual Leadership Process Efficiency

Contact Me


Phone: +48 - 533 120 245

Email: faycalmarjane@gmail.com

Write me