Summary
With over 16+ Years of progressive leadership spanning Global Business Services (GBS), Human Resources operations, and foreign trade expansion, I architect and optimize high-complexity organizational frameworks across multinational corporations.
My operational footprint spans Europe, North America, and MENA—steering large bilingual shared services teams, aligning stringent SLA/KPI performance with enterprise governance, and driving inclusive, people-centric transformation.
Warsaw, Poland
Languages
French
English
Arabic
Polish
Affiliations
Human Resources
Experience in people development, retention, and reward & recognition policies.
Diversity & Inclusion
Extensive expertise in the creation of a Diversity & Inclusive workplace.
Sales & Foreign Trade
Vast expertise in sales & foreign trade techniques and strategies.
Marketing & Branding
Offline & Online marketing strategies and cultural product customisation.
Skills
Education
Bachelor in Business Administration and Marketing (B.A.A) University of Quebec in CANADA
Certification
APMG-International PRINCE2® Foundation Certification in Project management.
Work Experience
Human Resources Operations Team Leader
Define and maintain operational processes and standard operating procedures (SOPs), driving continuous improvement and process efficiency. Plan and allocate resources to meet operational needs, leading a high-performing bilingual HR team to ensure strict KPI adherence, performance optimization, and policy compliance within internal and multinational frameworks.
Human Resources Operations Assistant Manager
Directed comprehensive Human Resources operations across Canadian markets for a decade, spearheading pivotal strategic initiatives for both unionized and non-unionized enterprise environments. Directed a dedicated bilingual support team (French and English), continuously enhancing service delivery and aligning operational performance with stringent global KPIs.
Account Manager
Managed a strategic portfolio of tier-1 enterprise clients, driving sales growth and client satisfaction. Expanded long-term corporate relationships, recovered lost accounts, delivered high-level executive presentations, and consistently surpassed sales targets.
Foreign Trade Responsible & Executive
Relaunched foreign trade across the Middle East, Africa, and Europe, boosting export volume. Developed competitive bids for major public administration tenders, managed international import/export logistics, and organized global trade fairs.
Export Responsible for Arabian Market
Established a robust distribution network across the MENA region, leading the company\\\'s first successful entry into the Moroccan market. Conducted market research and delivered commercial presentations to high-level executives.
Foreign Trade Executive & Marketing Strategist
Generated €300,000 in international exports for Setkom Kompresor following three years of stagnation. Formulated and executed international brand marketing and market positioning campaigns across Eastern Europe.