GLOBAL PEOPLE OPERATIONS & GBS LEADERSHIP

ORCHESTRATING
PEOPLE
OPERATIONS
EXCELLENCE.

16+ Years Driving High-Performance Global Business Services (GBS), Strategic HR, and Inclusive Organizational Scaling across Europe, North America, and MENA.

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02 / EXECUTIVE SUMMARY & MOBILITY PROFILE

Cross-Cultural HR Operations Leader & Strategic Operator

Fayçal Marjane - HR Operations Team Leader

Fayçal Marjane

HR Operations Team Leader • Rolls-Royce

Current Strategic Hub Warsaw, Poland
Open to Global Relocation (Europe, North America, Middle East) & Remote Leadership

With over 16+ Years of progressive leadership spanning Global Business Services (GBS), Human Resources operations, and foreign trade expansion, I architect and optimize high-complexity organizational frameworks across multinational corporations.

My operational footprint spans Europe, North America, and MENA—steering large bilingual shared services teams, aligning stringent SLA/KPI performance with enterprise governance, and driving inclusive, people-centric transformation.

Multilingual Capability

English Full Professional Proficiency (C1)
French Full Professional Proficiency (C1)
Arabic Native / Bilingual Proficiency (C2)
Polish Intermediate Proficiency (B1)

Global Affiliations

World Economic Forum
World Economic Forum Global Shapers Community Alumnus
AIESEC International
AIESEC International Former National VP & Exchange Manager (Morocco & Iceland)
03 / SKILLS, EDUCATION & CERTIFICATIONS

Strategic Competencies & Institutional Credentials

01 Core Leadership Competencies

Human Resources Operations 100%

SOP architecture, KPI governance, employee lifecycle, reward & recognition frameworks.

GBS / Shared Services Management 100%

Leading large-scale bilingual teams, Canadian unionized/non-unionized service delivery.

Strategic Planning & Team Leadership 100%

Cross-functional team alignment, executive stakeholder presentations, continuous improvement.

Diversity, Equity & Inclusion (D&I) 95%

Creating inclusive cross-cultural workplaces, intercultural communication, and equitable policies.

Foreign Trade & Strategic Expansion 85%

MENA & European market penetration, export-import operations, international public tenders.

Marketing & Brand Strategy 80%

Omnichannel branding, international product customization, and promotional trade campaigns.

SOP Governance KPI Tracking Change Management Talent Retention Union Relations Public Tenders Cross-Cultural Leadership Process Engineering

02 Academic Foundation

B.A.A DEGREE
UQAC - Université du Québec à Chicoutimi

Bachelor in Business Administration & Marketing (B.A.A)

Université du Québec, Canada

Specialized in Global Business Administration, Strategic Marketing, and Cross-Cultural Organizational Dynamics.

03 Executive Certification

PRINCE2® CERTIFIED
AXELOS PRINCE2 Foundation

APMG-International PRINCE2® Foundation

AXELOS / APMG-International

Project Management Certification in Global Operational Governance, Risk Management & Agile Service Delivery.

04 / CAREER TRAJECTORY & EXPERIENCE

16+ Years Driving Operational Transformation

ROLLS-ROYCE
ROLLS-ROYCE
2024 – PRESENT

Human Resources Operations Team Leader

Warsaw, Poland • Global Shared Services Operations

Define and maintain operational processes and standard operating procedures (SOPs), driving continuous improvement and process efficiency. Plan and allocate resources to meet operational needs, leading a high-performing bilingual HR team to ensure strict KPI adherence, performance optimization, and policy compliance within internal and multinational frameworks.

SOP Architecture KPI Governance Bilingual Leadership Process Efficiency
INFOSYS POLAND
INFOSYS POLAND
2014 – 2024

Assistant Manager

Poland / Canada • North American Operations

Oversaw comprehensive Human Resources operations across Canadian markets for over a decade, spearheading pivotal strategic initiatives for both unionized and non-unionized enterprise environments. Directed a dedicated bilingual support team (French and English), continuously enhancing service delivery and aligning operational performance with stringent global KPIs.

GBS / Shared Services Canadian Market HR Union Relations Bilingual EN/FR
ITISSAL TECHNOLOGIES
ITISSAL TECHNOLOGIES
2012 – 2014

Account Manager

Morocco • Telecom & Technology Solutions

Managed a strategic portfolio of tier-1 enterprise clients, driving sales growth and client satisfaction. Expanded long-term corporate relationships, recovered lost accounts, delivered high-level executive presentations, and consistently surpassed sales targets.

Client Retention Enterprise Accounts Strategic Pitches Commercial Growth
MADOSAN & HOSSEVEN
MADOSAN & HOSSEVEN
2011 – 2012

Foreign Trade Responsible & Executive

Bursa / Istanbul, Turkey • Middle East & European Trade

Relaunched foreign trade across the Middle East, Africa, and Europe, boosting export volume. Developed competitive bids for major public administration tenders, managed international import/export logistics, and organized global trade fairs.

Public Tenders MENA & EU Trade Trade Fair Delegations Export Logistics
BARLINEK S.A.
BARLINEK S.A.
2010 – 2011

Export Responsible for Arabian Market

Poland / MENA Region

Established a robust distribution network across the MENA region, leading the company\\\'s first successful entry into the Moroccan market. Conducted market research and delivered commercial presentations to high-level executives.

MENA Expansion Distribution Networks Market Penetration International Sales
SETKOM & WEBNESS
SETKOM & WEBNESS
2008 – 2010

Foreign Trade Executive & Marketing Strategist

Turkey / Romania

Generated €300,000 in international exports for Setkom Kompresor following three years of stagnation. Formulated and executed international brand marketing and market positioning campaigns across Eastern Europe.

Export Growth Strategic Marketing Brand Strategy Turnaround Impact
05 / INITIATE EXECUTIVE CONTACT

Open for Strategic Opportunities & Leadership Dialogues

Direct Recruiter Channels

Available for executive HR operations leadership, Global Shared Services management, and strategic advisory roles. Based in Warsaw, Poland; open to global mobility and remote governance.

Email Address faycalmarjane@gmail.com
Direct Phone & WhatsApp +48 - 533 120 245
LinkedIn Professional Network linkedin.com/in/faycalmarjane
Official Executive Dossier Updated for 2026 • Verified Employment Record
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